refunds & returns

EnoOne LLC, doing business as Zap · Last updated: October 15, 2026

The short version

You can ask for a refund within 30 days of delivery or of the Zap app's release, whichever is later.
Founding Zapper: no need to send it back.
Metal Zapper: send it back in like-new condition.
Defective, or lost or damaged on its way to you? We replace it for free.

The Founding Zapper

The Founding Zapper is our PVC beta card. If it's not for you, you can ask for a refund within 30 days of delivery or of the Zap app's release, whichever is later.

You don't need to send the card back.
We refund the card price. The $5 shipping fee isn't refunded.

The Metal Zapper

You can ask for a refund within 30 days of delivery or of the Zap app's release, whichever is later. Here's how it works:

The card needs to come back in like-new condition. Normal use is fine, but no scratches, dents, or damage.
You pay for return shipping. Please use a tracked shipping method, because if a return gets lost in the mail, we can't refund it.
Once the card arrives and we've checked it, we refund the card price.
The original $5 shipping fee isn't refunded.

Cancelling a preorder

Changed your mind before your Metal Zapper ships? You can cancel your preorder for a full refund, including shipping, any time before it ships.

Defective, lost, or damaged cards

If your Zapper arrives defective, or is lost or damaged on its way to you, we'll replace it for free and cover any shipping involved. You don't need to return anything. This applies to both the Founding Zapper and the Metal Zapper.

The free replacement for a lost package doesn't apply if the address entered at checkout was wrong. See Shipping for what happens then.

How to ask for a refund or replacement

Email us at support@zapyourphone.com with your order details, like the name and email you ordered with. We'll take it from there.